Damai Beach Resort

I had been looking forward to a relaxing weekday break with a friend from Miri. We were both excited for some downtime by the beach and pool, but unfortunately, things didn’t go as expected. From the first night, the air-conditioning wasn’t working properly. It was really uncomfortable trying to sleep in the heat, especially after spending the day out in the sun. I let the front desk know the next morning we were exhausted but all that was offered was a late check-out at 2 PM. That didn’t feel like much, given the situation. When I checked in on August 5th, I asked for a beach-facing room and was told to top up RM50, which was taken from my deposit. I didn’t mind paying extra I just didn’t expect to end up in a room with a faulty air-conditioner. I feel like that should’ve been checked before we arrived. Then later that night, after dinner, things got worse. The bedsheets had a strong smell of men’s cologne. Since both of us in the room were women, it was clear the sheets hadn’t been changed before we checked in. That honestly felt pretty unhygienic and really off-putting. And just before we checked out, the air-conditioning started making strange noises again. I had to call reception again, and the maintenance team came. They found ice inside the unit and said the gas had to be refilled. It took about half an hour to fix, and I had to use my own fan just to stay cool in the meantime. With all these issues broken air-conditioning, unclean sheets, and not much done to make it right — the stay ended up being more stressful than relaxing. That’s the opposite of what I had hoped for, especially at a place that used to mean so much to me. I really hope this message reaches someone who will take it seriously. I would appreciate a proper explanation and response. Being ignored after sharing all of this is disappointing on its own. I haven’t received any reply to the email I sent yesterday about my recent stay in Chalet 307. I was really hoping someone would get back to me, as this trip was quite disappointing ,i would extend another night if its not disappointing especially since your resort holds such special childhood memories for me.

The location is great with private beach access. However, the cleanliness is not great. Our towels are damp and musty. There is no wifi in our building and the staff did not inform or provide solution to us until we pressed for further assistance.

Back to nature, a place like no other..

Good place for spend time with family. Will repeat again.

Food selection for breakfast sedap. Harga untuk makanan dekat cafe satang affordable. Suka sgt dengan Damai Beach ni. Akan repeat lg next time.

Awesome stay